4. I CAN’T GET THE DEADBOLT ON MY SWING PANEL TO LATCH. WHAT CAN I DO?
The standard multipoint locking system on NanaWall swing panels is a high security lock. This system does require the handle to be lifted, after the panel is in the closed position and prior to turning the deadbolt thumb-turn or key cylinder. Please refer to the instructions in your Owner’s Manual.
5. WHAT DO I DO IF MY PANEL CATCH IS STICKING AND WON’T RELEASE THE PANEL?
Most commonly this can happen if the panel catch gets dirty or if there are any oils on the catch. Simply take a dry paper towel and wipe the catch down, no need for any cleaners (careful not to leave oils from your hands on the catch). Less commonly this could mean that the NanaWall system is out of adjustment. If this is the case, please refer to your Owner’s Manual or contact your installer to schedule a maintenance visit.
6. MY GLASS BROKE… NOW WHAT?
The standard glass for most NanaWall systems is Tempered glass (you may have laminated or impact). Tempered glass is stronger than plate glass or annealed glass thus reducing the risk of breakage; however even tempered glass can break. A pane of broken glass is easily remedied. Please contact the Service Department via email email@example.com with you order information and we will get you the glass sizes and/or a quote for replacement glass.