Service FAQ's

11.  Where can I find the Installation Instructions or Owner's Manual?

View Installation Instructions/Owner's Manual


12. I have noticed some corrosion on some of the stainless steel hardware on my NanaWall system how can I remove it?

The surface build up on all NanaWall Stainless steel hardware is generally die to the harsh environment or the lack of maintenance. Please see the attached PDF that explains the nature of the stainless steel hardware as well as the cleaning process.

Care of Stainless Steel Hardware

13. How to identify the panel when requesting inquiries on panels or glass?

A NanaWall unit is read from the inside looking out from left to right.

14. How to prevent the hinge pins from falling out?

The only way to prevent this from happening is by making sure that the set screw is installed correctly.  

15. Does NanaWall Systems, Inc. provide on-site service/repairs?

No, NanaWall is a material supplier. Service work/repairs are performed by regional independent factory trained and certified service technicians. Please contact NanaWall or call 1 (800) 873-5673 ext. 256 for your service representative’s contact information.


Service Hours of Operation


The NanaWall Service Department is open Monday – Friday from 7am PST to 4:30pm PST

Recommended Maintenance 

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Additional Resources


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Contact Service

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