Support

You are here

Single Source Responsibility

Dedicated Support

Throughout North America

NanaWall Standard Warranty

Ten Years:

The insulated glass in NanaWall products is guaranteed for ten (10) years from the date of sale. If a permanent material obstruction of vision due to a premature failure of the glass or failure of the glass seal is brought to Nana's attention during this period, Nana will ship replacement glass to the original location the product was purchased.

NOTE: Glass breakage not covered under warranty

The rollers in NanaWall products are guaranteed for ten (10) years from the date of sale. If a premature failure of the roller is brought to Nana's attention during this period, Nana will ship replacement rollers to the original location the product was purchased.

 

One Year:

Remaining components of NanaWall products not specifically covered by the above warranties, are warranted against defects in materials and workmanship for a period of one (1) year from date of sale. This includes but is not limited to hinges, handles, locking mechanisms, tracks, weather-stripping or any other NanaWall supplied products.

If NanaWall product is installed by a Nana Certified installer, the one year warranty increases to two years.

 

GENERAL INFORMATION

Nana's obligations under this warranty shall be limited, at its option to (1) repair any product or part of the product without charge (2) furnish any product or part of the product, shipped freight prepaid, in whatever stage of fitting and/or finishing it was in when originally supplied by Nana or (3) refund the price received by Nana for any product. Additionally, Nana reserves the right to determine whether or not a defect exists for which it is responsible under this warranty.

Written notice of any claim under this warranty must be given to Nana Wall Systems, Inc., 100 Meadowcreek Drive, Suite 250, Corte Madera, CA 94925 promptly when discovered. You will waive your rights under this warranty if you fail to notify within 30 days of receipt of the product a defect which an ordinary inspection would reveal, or if you fail to make a claim within a reasonable time during the warranty period after a hidden defect is discovered.

The warranty does not cover labor costs to install the product or replaced part nor does it cover delays or construction costs or late or damaged delivery. This warranty does not cover loss of time, inconvenience, or loss of use of the product or any parts.

The warranties detailed in this document are the only statements of the legal responsibility of NanaWall and any seller of Nana products with respect to covered Nana products manufactured on or after July 31, 2004, sold by Nana and installed in the United States or Canada. No one is authorized to make any different or additional warranties.  In no event shall the liability of NanaWall or any seller of Nana products arising out of a product defect exceed the price paid for the product. NOTHING IN THIS DOCUMENT SHALL GIVE RISE TO OR EXTEND THE PERIOD OF ANY WARRANTIES IMPLIED UNDER STATE OR PROVINCIAL LAW, AND NO IMPLIED WARRANTY SHALL EXTEND BEYOND THE PERIODS COVERED BY THIS WRITTEN WARRANTY. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.

 

WARRANTY LIMITATIONS

This warranty does not cover: non-NanaWall products; products that have not been paid for in full; problems caused by improper storage, handling, installation, waterproofing, finishing (including, but not limited to, not finishing all sides of wood products in a timely manner or finishing wood in dark colors), use, locking, modification, or maintenance; use of glass not supplied by Nana that is heavier than 6 lbs/sq ft; products specifically excluded from warranty such as products with larger sizes or specialconfigurations; Acts of God; accidents, including accidental glass breakage; products  subjected to conditions outside their design limitations; products installed in structures  that do not allow for proper management/drainage of moisture;  minor imperfections in glass that do not affect the product's structural integrity or obscure  vision; minor variations in glass color; any interior wood finish; normal wear or discoloration of finish; finish problems  caused by mechanical damage or abrasion; damage caused by acid rain, salt spray or other corrosive elements; tarnish or corrosion to hardware finishes; problems  caused by high humidity (condensation and frost); variations  in wood grain or color; allowable warp tolerance for wood panels as defined by ANSI/WDMA I.S. 6-A-01 industry standard: minor resin bleeding from wood panels: discoloration  of non-visible  parts; wood rot due to improper maintenance or installation; or problems due to water leakage that is not the fault of the Nana product or wrong choice of system or sill. All glass warranties are void if any film is applied to the glass surface. Labor connected with glass replacement (including replacement of sash or door panels), or labor in any other case where Nana elects replacement, is not covered by the warranty and is the responsibility of the owner. In no case does this warranty cover the costs of finishing any repaired or replacement product or component or any trim or other carpentry work that may be required. Replacement products will be the closest equivalent current product and may not exactly match the original. The warranty on any replacement product will extend for the balance of the original warranty period. NanaWall will not be responsible for problems or damages caused by deficiencies in building design, construction, and maintenance, failure to install NanaWall products in accordance with approved methods, or the use of NanaWall products in systems that do not allow for the proper management of moisture within the wall system.

NEITHER NANAWALL NOR ANY SELLER OF NANA PRODUCTS WILL BE RESPONSIBLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES (WHETHER UNDER THEORIES OF TORT, STRICT LIABILITY, CONTRACT, WARRANTY OR OTHERWISE) THAT MAY RESULT FROM A PRODUCT DEFECT OR MALFUNCTION. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

This warranty gives you specific legal rights, and you may have additional rights that vary from state to state.

Back to top