Service and Support
With You Every Step of the Way
Each NanaWall system is backed by a team of dedicated experts and professionals here to make sure your project is on track, on time, and on budget. Our dedication to both product and service quality ensure that you have the support you need before your project has started and long after its completion.
Single Source Responsibility
As a single source supplier, we oversee every part of the manufacturing process to ensure that our integrated designs meet the highest quality material and engineering standards.
Dedicated Support Team
Available to answer any questions to keep your project moving forward.
Dependable Warranty
Engineered for everyday use with the warranty to back it up.
Certified Installation Network
A dedicated network of NanaWall installers, certified by us.
Our dedicated support team is committed to helping contractors troubleshoot or advise at any point during the planning, designing or building phases of a project.
Contractor Journey
We can help select the right products for the task at hand, whether it’s choosing the appropriate glass wall system, hardware accessories, or customization options.
See Order Terms and Conditions
Because we streamline our process by manufacturing all our products in-house, we can provide the most accurate lead times in the industry–keeping your project on budget and on time.
Preparing for the receipt of your NanaWall order.
Every glass wall system is supported by a network of installers who undergo a rigorous certification process to install, service and maintain our full product catalog.
What Our Customers Have to Say
Honua Kai
Combined with a Screen Classic component, NanaWall systems successfully transforms the living space of each apartment into outdoor living space, while thoroughly resisting the worst of tropical weather systems when closed.
Mercedes Benz of Ontario
When designing a new auto showroom in Ontario CA, inventory access presented a unique challenge. As the architect discovered, there are few products which can provide a 9- to 12-foot clear width and still match the interior storefront design.
“Given the choice of multi-leaf partition systems, there really are few products with the proven track record to sustain the day-to-day use of an automotive retail environment—which is why we chose NanaWall.”
— Erich "Deeg" Snyder, Gensler, Architect
Lead Times as of March 31st, 2025
Lead times shown are from an order being finalized to delivery to the jobsite. Refer to your order agreement for actual lead time. Lead times may vary. Please contact your local area representative for the more accurate and current lead-times.
If faster lead times are required or if additional shipping options are needed, please consult with NanaWall directly at 888.411.NANA (6262) for possible ways to expedite an order.
* For orders with custom finishes, custom wood, special glazing, and segmented units, add two weeks to the above lead times.
Lead times are subject to change without notice.
| Model | Current Lead Times to Jobsite |
|---|---|
Folding Glass Doors SL60, SL45, SL70, SL73 Hurricane NW Aluminum 640 NW Acoustical 645 up to Unit STC 42 NW Aluminum 640 Custom Configuration NW Acoustical 545, NW Acoustical 645 Unit STC 43-45 NW Reinforced 647, NW Reinforced 847, WD65 NW Aluminum 840, NW Wood 540, NW Clad 740 |
9 - 12 weeks 9 - 12 weeks 9 - 12 weeks 11 - 14 weeks 11 - 14 weeks 11 - 14 weeks 11 - 14 weeks |
Sliding Glass Doors HSW60 HSW66 cero |
12 - 15 weeks 12 - 15 weeks 15 - 18 weeks |
Frameless Glass Doors HSW75, FSW75, CSW75, PrivaSEE™, ClimaCLEAR™ |
11 - 14 weeks |
For these systems the weight of a panel with 1/2" glass is 8 lbs/sqft.
The approximate weight of a panel for double glazed is 10 lbs/sqft and for double glazed laminated is 12 lbs/sqft.
For cero III the approximate weight of a panel for triple glazed is 13 lbs/sqft and for triple glazed laminated is 15 lbs/sqft.
The vertical structural deflection of the header should be the lesser of L/720 of the span and 1/4" under full loads. Structural support for lateral loads (both windload and when the panels are stacked open) must also be provided.
NW Aluminum 640 | NW Acoustical 645 | NW Reinforced 647 | NW Aluminum 840 | NW Reinforced 847 | NW Wood 540 | NW Acoustical 545 | NW Clad 740 | SL70 | SL73 Hurricane | SL60 | cero
It is recommended that all building dead loads be applied to the header prior to installing the NanaWall. If so and if a reasonable amount of time has been allowed for the effect of this dead load on the header, then only the building’s live load can be used to meet the above requirements of L/720 or ¼" (6 mm). If not, both the dead and live loads need to be considered. Please note that there is no vertical load on the header.
See Pre-Installation Preparation and Installation Guidelines
A benefit using certified installers is increased warranty coverage of your new NanaWall system. Many areas have both commercial and residential trained installers.
Our North American team of Certified Installers meet yearly to stay up to date and fully trained on installation and service of the complete NanaWall product line.
Please see the Installation Instructions/Owner's Manual for each system.
NanaWall System, Inc. has independent, factory trained installers throughout North America, including Mexico, Canada, Caribbean and Central America. Choosing a trained installer ensures the best possible installation of your new NanaWall. All NanaWall systems are to be installed into a rough opening only. It is necessary for all of the finish work to be done and returned to the NanaWall after complete and final installation.
Installation and Operational Videos
Service Request
Have specific questions about your project? Contact the NanaWall Service Department.
Certified installers are available for servicing, repairs, and routine maintenance of your system.
To arrange certified installation services for your project, please contact your regional installation manager or connect with our service team at [email protected]
All NanaWall products need regular maintenance to ensure that all components are functioning smoothly and properly. Minimal usage units should undergo and inspection and adjustment at least once a year. For high usage units, inspection and adjustment should happen at least twice a year. If damaged components are found, have them replaced immediately to avoid further damage to your product.
General Maintenance Considerations Operation of a NanaWall Folding Unit
Please note that the environment within one mile of a sea coast can be extremely corrosive. Products installed in this environment will typically deteriorate sooner than products installed in a less severe environment.
Recommended Maintenance for Extreme Environments
As a general guideline, it is recommended that every 1/2 year or earlier, to inspect visually the surface and if necessary, refinish in the same manner as per instructions given.
See Maintenance RecommendationsConnect with Our Service Experts
Many answers to common questions can be found under the FAQ section above. For more detailed information or if you have specific questions about your project, you can contact the NanaWall Service Department:
Email: [email protected] | Phone: (866) 210-4168 ext.256
Service Hours of Operation
Monday - Friday: 7 AM - 5 PM PST
NanaWall Service Team
Solomon Stutzky, Co-Service Department Manager - Ext.211
Yani Ortiz, Parts & Service Specialist - Ext. 285
Rizwan Jelani, Parts & Service Specialist - Ext. 238
Muqbil Murad, Parts & Service Specialist - Ext. 296
Please note that you should have your job specific information available when contacting the NanaWall Service Department. Any one of the line items below will help your service Technician to locate your job specific information.
Here is an example of information to have ready:
- NanaWall order number
- Name of the original purchaser
- Original project name and project address
- Product model number and configuration
NanaWall Limited Warranty
NanaWall is pleased to provide the following warranty to the owner of NanaWall products, including the initial purchaser and all subsequent owners (“Owner”), subject to all terms and conditions stated herein.
